This is an open letter to corporate web sites.
Who thought an obnoxious offer “to chat” was a good idea?
Please STOP annoying me with your unwieldy, annoying, pop-up blocker circumventing offers to “chat”. If I wanted to chat with you, I would find a “contact” link on your web site and speak with someone in an off-shored call center. Why do you think it would somehow be more attractive to instant-message this person? It’s merely a form of less effective, less efficient and more annoying customer service. Whoever thought up of this IS AN IDIOT. And everyone else who thinks it’s a good idea to jump on this bandwagon is suffering from EXTREME STUPIDITY and incompetence in leadership.
OK, I’m done. You may now continue with your regularly scheduled programming.
