JT's Blog

Stop The Chat Window

by on Jan.07, 2014, under IT, WTF?

This is an open letter to corporate web sites.

Who thought an obnoxious offer “to chat” was a good idea?

Please STOP annoying me with your unwieldy, annoying, pop-up blocker circumventing offers to “chat”.  If I wanted to chat with you, I would find a “contact” link on your web site and speak with someone in an off-shored call center.  Why do you think it would somehow be more attractive to instant-message this person?  It’s merely a form of less effective, less efficient and more annoying customer service.  Whoever thought up of this IS AN IDIOT.  And everyone else who thinks it’s a good idea to jump on this bandwagon is suffering from EXTREME STUPIDITY and incompetence in leadership.

OK, I’m done.  You may now continue with your regularly scheduled programming.

 


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